Studio Policies

Artwork Transfers:

          You may send your artwork to us in a few ways.

Web Design & Updates:

All Web design projects are considered custom projects for each client. We will meet or exceed the need of each client every time guaranteed. All projects will follow our standard web design process which can be found on our web site. The scope of each project will vary, as well as timelines for completion. We will follow our contract with you for every step of the project. If changes to the project or contract need to be made, we will require in writing and to be signed by both parties prior to changing design and development.

Updates to web sites will be billed at hourly rate of $70.00.

Web Hosting and Maintenance:

Web hosting clients are required by Artisan Grafix LLC to keep a credit card on file, so we may auto deduct your monthly hosting fees each month. If there are changes to your credit card, please notify us promptly.

Your credit card will be charged monthly on the same date that you signed up for service with Artisan Grafix LLC.

If you have signed up for a monthly maintenance plan, you will be billed for this on the same day of teh month that you signed up for service as well. If you go above the number of hours included over the month for your maintenance plan you will be billed at the hourly rate of $70.00 to supplement the plan chosen. You will be billed for this on the last day of the month with your maintenance plan payment.

Printing:

The buyer agrees to pay in full upon approval of artwork, and prior to the start of printing your project.

All files that are to be printed must be created in approved professional graphic design software (Adobe Products, or Corel), and be in production or camera ready artwork files.

All items sent to print must be in CMYK format with a minimum DPI of 350.
If items are less then 350 DPI the client will be notified of the charge to convert there files to the correct printing DPI, or that there print will appear pixilated.

All artwork sent to print will also have all text converted to curves.

If raster elements are par of the artwork, they should be embedded, and included at the actual print size.

We will only accept .AI, or .EPS files for vector artwork.

We will never accept the following formats for printing:

We will accept these if the supply content and is needed for us to design your project, but we can not print these directly.

Files saved from unapproved software or with out proper vector or embedded raster images are not considered production ready and will not be printed.

The better quality of your artwork the better quality your prints will be.

Graphic Design / Illustration / Layout

            We guarantee all of our work to be original.

          All projects for design are based upon or hourly rate of $70.00.

CD Duplication:

All work must be verified to be original. We will not duplicate copyrighted artwork, or movies. All music CD’s must be mastered prior to duplication process.

 Photography:
           
Artisan Grafix LLC does not provide photography services as of April 1st, 2009.

Payments:

I agree to pay according to the terms and conditions of our contract / estimate with Artisan Grafix LLC.

All print design services require a 50% deposit of the quoted / estimated price. The balance will be due upon completion of design prior to printing the project.

All web design projects are based on 3 tiers for payments. The deposit is due upon contract signing equal to 50% of the proposal, with the next payment equal to 25% of the proposal, is due upon completion of the BETA site, and the balance of the project is due upon the completion of all work, prior to the site going live.

Accounts not paid in full at time of completion are subject to a finance charge of 1.75% per month, which is an annual percentage rate of 21%. Minimum finance charge is $1.00.

Accounts are only given to customers with acceptable credit. Artisan Grafix LLC holds the right to deny an account to any customer that does not have acceptable credit or for any other reason that we deem fit. See Web site for full studio policy, and work agreement.

Refunds:

There are no refunds for any service provided by Artisan Grafix LLC. We will credit you for work that has not been completed, but in no way will there be a refund of any sort for any finished product. All work created by Artisan Grafix LLC is completely custom and you are charged for our time.

Print products are approved prior to printing, and all printing is final. It is your responsibility to proofread, and print sample copies for color. If you require a hard copy proof please ask.

Non-Sufficient Funds:

If a check is returned to us for you not having sufficient funds, you will be charged $35.00, and will be required to pay us the balance + fees upon your notice, via Credit Card, or Cash.

Check Returns:

          All check returns are subject to a $25.00 fee.

Resellers:

Resellers will receive between 10 and 20% of sales made. Please see our reseller’s contract, for specific rates.